Everything people ask us before and after ordering. If your question is not here, send a message through the contact form in the footer of any page and we answer within one business day.
Shipping and delivery
How long does delivery take?
Five to eight days. That is one to two business days for us to pack and dispatch, then four to six days in transit.
How much is shipping?
Free on every order to the United States, with no minimum.
Do you ship outside the United States?
We currently ship to a number of countries beyond the United States, and shipping rates for those are shown at checkout before you pay. Free shipping applies to United States orders.
Will I get a tracking number?
Yes. It is emailed to you as soon as the order is dispatched. If it has not arrived within two business days of your confirmation email, message us and we will send it directly.
Returns, refunds and warranty
What is the guarantee?
30 days from the day your order is delivered. If it is not for you, for any reason at all, contact us through the form in the footer with your order number and we send return instructions.
Can I return it if I have used it?
Yes. That is the entire point of a guarantee on a device like this. You cannot know whether a daily routine suits you without actually doing it for a couple of weeks. We only ask that you send back everything that came in the package, in reasonable condition, ideally in the original box.
Who pays return shipping?
For a change of mind return, you do. If the item arrives damaged, defective or incorrect, we cover it completely and you pay nothing.
How long does a refund take?
Once your return arrives and is checked, we approve the refund and send it back to your original payment method within 10 business days. Banks then take their own time to post it.
Is there a warranty?
Two years, limited, covering defects in materials and workmanship. It does not cover drops, liquid immersion, misuse, unauthorised repair or normal cosmetic wear.
Can I exchange White for Midnight?
Yes. Tell us in your return message and we ship the replacement as soon as the return is on its way back to us.
Using the device
How often should I use it?
Daily, for about five minutes. If your skin is reactive, start at three times a week for the first fortnight and build up.
Do I need a special gel?
You need something water based. A dedicated conductive gel works, and so does a plain water based hydrating serum or an aloe gel. Oil based products and thick creams are the wrong texture, because the EMS setting needs moisture to carry the pulse into the skin.
Why does the EMS setting feel like nothing?
Almost always not enough gel. Add more product before you add more intensity. If the head is dragging rather than gliding, that is the same signal.
How hot does it actually get?
The head warms to roughly forty five degrees Celsius by the supplier's rating. Warm bath water, not hot.
Can I use it on my face as well as my neck?
Yes. Neck, jawline and cheeks on the main settings, and the brow bone and upper cheekbone on the gentler Eye setting. Not on the eyelid.
Does it hurt?
It should not. The EMS setting reads as light tapping or fluttering. If anything feels sharp, drop the intensity and add more gel.
How long does the battery last?
It is cordless and USB rechargeable. A full charge covers a stretch of daily five minute sessions. Charge it fully before the first use.
Can I use it in the shower?
No. Wipe the head with a soft damp cloth after each use, and never immerse the device.
Suitability and safety
Who should not use this device?
Do not use it if you have a pacemaker or another implanted electronic device, if you are pregnant, if you have epilepsy, or if you have metal implants in the area you would be treating. Avoid broken or irritated skin, active breakouts and sunburn. If you are under medical care or unsure for any reason, ask your doctor first. It is intended for adults.
Is it safe for sensitive skin?
Start on the lowest intensity, use three times a week rather than daily for the first fortnight, and use plenty of gel. If anything stings or stays red, stop and let us know.
Can I use it after fillers or other treatments?
Ask the practitioner who did the treatment. As a general rule, wait at least two weeks after any cosmetic procedure in the area.
What it does and does not do
Will this replace a professional treatment?
No, and we would not want to suggest otherwise. This is a wellness and beauty device, not a medical treatment. It does not diagnose, treat or cure any condition.
Why are there no before and after photos on your site?
Because that kind of image is easy to stage with lighting, angle and posture, and it tells you very little. We would rather describe honestly what the device is and let the 30 day guarantee do the convincing.
Why are there no customer reviews yet?
Because Fytyra is new and we are not going to write them ourselves. When real customers send real feedback, that is what will appear here.
Ordering and payment
What does it cost?
Forty nine dollars, with free shipping to the United States.
Which payment methods do you take?
All the major cards, plus Apple Pay, Google Pay, Klarna and the other options shown at checkout. Checkout runs on Shopify, so your card details never touch our systems.
Can I cancel an order?
If it has not shipped, yes, and we refund in full. Message us as soon as you can with your order number. Once it has shipped, the 30 day guarantee takes over.
How do I contact you?
Through the contact form in the footer of any page on this site. Every message reaches us and we reply within one business day.