We want you to love your Fytyra ritual. If you do not, we make it easy to get your money back. This policy explains our 30 day money back guarantee, our 2 year warranty, and how refunds work.
30 day money back guarantee
You have 30 days from the day your order is delivered to decide whether Fytyra is for you. If you are not satisfied for any reason, contact us through the form in the footer of our site with your order number and we will send you return instructions. It is fine if you have opened the box and used the device. We only ask that you return everything that came in the package, in reasonable condition, ideally in its original packaging.
How to start a return
Send us a message through the contact form in the footer of our site with your order number and the reason for your return. We reply within one business day with the return address and simple instructions. Please do not ship anything back before receiving our instructions, as unannounced returns can be delayed or lost.
Refunds
Once your return is delivered and inspected, we approve the refund and pay it back to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since your refund was approved and it has not appeared, contact us through the form in the footer and we will trace it with the payment provider.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos or a short video of the item and packaging. We will replace it or refund it in full, including shipping, at your choice. You will not pay return shipping for our mistakes.
Warranty claims after 30 days
After the guarantee window, your device remains covered by our 2 year limited warranty against defects in materials and workmanship. If a covered defect appears, contact us with your order number, a description of the issue and a photo or video. We will repair the device, replace it, or refund the purchase price, at our choice. The warranty does not cover damage from misuse, drops, liquid immersion, unauthorized repair or normal cosmetic wear. Full details are in our Terms of Service.
Exchanges
Want a different color instead of a refund? Tell us in your return message and we will ship the replacement as soon as your return is on its way back.
Order cancellations
If your order has not shipped yet, we can usually cancel it and refund you in full. Contact us as soon as possible with your order number. Once an order has shipped, the 30 day guarantee process applies instead.
Contact
All returns, refunds and warranty requests go through the contact form in the footer of our site. We aim to answer every message within one business day.