Privacy Policy
This Privacy Policy explains how Fytyra collects, uses and shares your personal information when you visit our website or place an order. We keep this simple and honest: we collect what we need to run the store well, we protect it, and we do not sell your personal information.
1. Information we collect
Order and contact information. When you buy from us we collect your name, email address, shipping and billing address, phone number if provided, and details of the products you purchase.
Payment information. Payments are handled by secure payment processors. We receive confirmation that you paid and limited billing details. We never see or store your full card number.
Device and usage information. When you browse the site we automatically receive certain information about your device and how you use the site, such as your IP address, browser type, pages viewed and referral source. This is collected through cookies and similar technologies.
Communications. If you email us or sign up for our newsletter, we keep those messages and your preferences.
2. How we use your information
We use your information to process and deliver your orders, send order confirmations and shipping updates, provide customer support, honor our guarantee and warranty, improve our site and products, prevent fraud and abuse, comply with legal obligations, and, only if you have opted in, send you marketing emails about Fytyra offers and tips. You can unsubscribe from marketing at any time using the link in any email.
3. How we share information
We share personal information only with service providers who help us operate the store: Shopify, which hosts our site and processes our orders, payment processors who handle your payment, shipping and fulfillment partners who deliver your order, and analytics and advertising partners who help us understand how the site is used and reach people who may be interested in our products. Each provider receives only what it needs to perform its role. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer. We do not sell your personal information.
4. Cookies
Cookies are small files stored on your device that help the site function, remember your cart, and measure how the site is used. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works, for example keeping items in your cart.
5. Data retention
We keep order records for as long as needed to fulfill your order, handle returns, warranty claims, taxes and accounting, and to meet legal obligations. Marketing preferences are kept until you unsubscribe. Information that is no longer needed is deleted or anonymized.
6. Your rights
Depending on where you live, you may have rights to access the personal information we hold about you, correct it, delete it, receive a copy of it, object to or restrict certain processing, or opt out of targeted advertising. If you are in the European Economic Area or the United Kingdom, you have these rights under data protection law and you may also lodge a complaint with your local supervisory authority. If you are a resident of California or another US state with a privacy law, you have equivalent rights under that law, and we do not sell or share your personal information as those terms are defined there.
To exercise any right, email us at dren.faz@gmail.com with your request. We will verify your identity and respond within the time required by law.
7. Children
Our site is not directed to children and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us and we will delete it.
8. International transfers
Our service providers may process your information in countries other than your own. Where required, transfers are protected by appropriate safeguards such as standard contractual clauses.
9. Security
We use industry standard safeguards to protect your information, including encrypted connections across the entire store. No method of transmission or storage is completely secure, but we work with established providers and limit access to personal information to what is necessary.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and material changes will be highlighted on the site or sent to you by email where appropriate.
11. Contact
For any privacy question or request, contact us at dren.faz@gmail.com.